Terms and Conditions for Greta Hall 2009

(...the important small print! Please read carefully)

The terms and conditions are a contract between the ‘hirer’ and the ‘owners’ of Greta Hall.

• 1. ‘The Owners’
  Scott Ligertwood and Jeronime Palmer
  
  
• 2. 'The Hirer'
  For the purposes of these terms and conditions, the term ‘hirer’ refers to the adult who has elected to have overall responsibility for the property.
  It is their responsibility to pay the ‘housekeeping bond’, to inform other guests of the terms and conditions set out below and ensure that the property is left as found at the end of a stay
  
  
• 3. Discounts
  5% discount for returning guests, increasing incrementally with additional stays to 10%
  5% discount when you book two or more of the properties for a full week
  3% discount when you book two or more of the properties for a short break
  10% discount for bookings of more than one week duration
  
  
• 4. Confirming Your Booking - Deposits
  A verbal or email reservation will be held for three working days.
  Reservations are only confirmed / website updated once a deposit is received.
  The following deposits are required.
  Coach House - £300
  Coleridge Wing - £200
  Old Wash House - £100
  
  Reservations for short breaks, Christmas and New Year - 50% deposit at time of booking
  Deposits are non-refundable unless we can re-let the property. 10% fee will be taken.
  Receipt of any deposit monies constitutes acceptance of these terms and conditions.
  
  
• 5. Balance Payment
  Christmas and New Year bookings require balance payments 12 weeks before holiday.
  Other holidays require balance payments 8 weeks prior to the holiday.
  Non payment of balance monies when due, will constitute cancellation of the holiday and forfeiture of the deposit.
  The property will be re-let.
  
  
• 6. Receipts
  All deposit & balance payments will be acknowledged by email
  A hard copy will only be sent if requested by hirer
  
  
• 7. Inclusions / Exclusions in Tariff
  The following are ALL INCLUDED in the tariff;
  All linen, towels, gas, electricity and water.
  Cots, highchairs, dog gates etc. requested with 'Booking Form' and subject to availability.
  Dogs stay free of charge - but are subject to conditions, please see item 15 below
  Eco friendly cleaning products, cleaning cloths & kitchen scourers.
  One toilet roll for each loo.
  Initial basket of logs and kindling for open fires / wood burning stove.
  Welcome tray with tea, coffee, milk, cake or biscuits & local newspaper.
  
  The following ARE EXCLUDED from the tariiff:
  End of stay cleaning charge.
  Additional wood is available at £3 per basket.
  Additional laundry changes during the week. Extra linen / bed changes £10 per bed.
  
  
• 8. Housekeeping Bond & Care of the Accommodation
  The ‘hirer’ is personally, fully responsible for the property.
  A housekeeping bond is required for each of the properties for each stay payable either with balance payment via BACS or as a separate cheque (Greta Hall)/ cash on arrival.
  £200 is required for the Coach House
  £150 is required for the Coleridge Wing
  £100 for the Old Wash House.
  
  
• We hope that you will find the accommodation perfect on arrival, it is the responsibility of the hirer to inform us of any pre-existing problems or damage to items at the house within the first day or two of your stay.
  The hirer must ensure that the property, furniture, fittings and effects are left in the same state of cleanliness, repair and condition as at the commencement of the holiday. The owner will make an additional charge if this is not the case.
  The hirer is responsible for all damage and loss during the occupation and is also responsible for paying compensation to the owner for any damage or loss. Missing or damaged items must be replaced like for like or we can deduct the cost from the 'housekeeping bond'. If there is any damage or items missing from the property please let us know before you leave. This enables us to ensure that each property is fully equipped at the beginning of each let.
  
  
• Where the hirer abuses the property, they will be evicted and will be responsible for making full restitution for the damage.
  No compensation for loss of holiday will be paid by the owner.
  We would prefer that furniture isn’t moved, if it is, please put it back.
• Whilst every care is taken to provide an accurate description of the property from time to time there may be minor alterations made. The hirer must accept that no refunds are available for minor discrepancies
  
  
• It is the owner’s utmost concern that the hirer has a pleasant stay. It is up to the hirer to make any problem known to the owner immediately it becomes apparent so that the owner has an opportunity to correct the situation. Unless this procedure is followed no claim can be accepted. It also must be accepted by the hirer that there are times when professionals cannot immediately be found to rectify a problem. The owner will do their best to rectify problems as soon as is reasonably possible.
  
  
• Deposits will be returned / cheques will be incinerated within 3 working days of your departure when property is left as it was found.
  
  
• 9. End of Stay Cleaning
  The Accommodation should be left in the same state of cleanliness as you find it.
• We suggest that you;
  
  1. Wipe out the fridge & clean the microwave
  2. Ensure that the grill, oven, grill pan, oven shelves and hob are clean
  3. Empty all bins & compost and wipe out bins
  4. Vacuum all floors
  5. Mop slate floors
  6. Please strip the beds you have used and leave used towels in the bath or shower
  7. Clean out fire/woodburning stove if used
  
  Please ensure that all crockery/cutlery/pots & pans/utensils etc are washed and put away
  If you bring a dog, please ensure that everything at doggie level is clean
  
  
• OPTIONAL End of Stay Cleaning Service
  We do offer an end of stay cleaning service; Coach House £50, Coleridge Wing £40 & Wash House £20. We will organise a cleaner for you who will take care of 1-7 above.
  
  *Please note - dish washing is only included if you have a 'waitered meal service' the night before your departure.
  
  
• 10. Cancellations
  If you need to cancel a holiday once your balance has been paid your monies are non-refundable unless we are able to re-let the property.
  In this instance an administration fee of £100 will be forfeit.
  
  
• 11. Insurance
  We do not offer any form of insurance.
  The owners of Greta Hall cannot be responsible for any theft or personal injury.
  Guests must keep accommodation and cars locked
  Children must be supervised whist in the garden and equipment must be used according to instructions given by the owners and available in the accommodation handbook
  The owners can accept no responsibility for injury sustained by any visitor, nor for loss of, or damage to vehicles or effects brought to Greta Hall by guests
  We are unable to offer cancellation insurance however, we will try our best to re-let the property for you. In this case we will return your deposit & balance payments to you minus £100 administration charge
  We advise all our guests to take out holiday insurance.
  
  
• 12. Guest Numbers
  The total number of guests must not exceed the number stated on the invoice and detailed on the ‘guest information request form’.
  We reserve the right to terminate hire immediately without refund if numbers are exceeded.
  
  
• 13. Hire Time
  All accommodation is available from 4.00pm on the day of arrival until 10.00am on the day of departure
  We ask that you do leave on time. Please appreciate that we need to get the accommodation ready for the next guests. This takes time to do well. We also need time to carry out routine repairs and maintainance.
  The owner will endeavour to make sure the property is available for the dates contracted. In the event that this isn’t possible, for instance if fire or damage leave the property unsafe or unusable, the owner will endeavour to find the hirer suitable alternative accommodation. If a suitable replacement property cannot be found the hirer is entitled to a full refund but no further compensation.
  
  
• 14. Smoking
  The accommodation and grounds at Greta Hall are all non-smoking
  Guests who are found to be smoking in the accommodation will be asked to leave immediantly
  Under these circumstances all payments are non-refundable
  Evidence of smoking in accommodation will result in housekeeping bond being forfeit
  
  
• 15. Pets
  Up to 2 dogs are welcome free of charge if clearly indicated on the ‘guest information request’ form
  They must be restricted by dog gates to slated entrance area of the property.
  The housekeeping bond will be forfeit if evidence is found that this condition is not met
  Following deep scratches on a front door, dogs must be caged if they are left unattended
  We have completely free-range chickens and ducks, so please keep you dog/s on a lead if you think they may chase them!
  We prefer that you use a shovel (we'll provide one) to scoop up doogie pooin the garden - we'll show you where to dump. It's organic and will degrade quickly!
  
  
• 16. Cars
  We limit the number of cars site for safety, guest security & aesthetics.
  Coach House has space to park 3 cars
  Coleridge Wing has space to park 2 cars
  Wash House has space to park 1 car
  Guests who prefer to travel by public transport will receive some of our lovely eggs as a reward!
  
• Any additional cars must be parked off site (we suggest Stanger Street), please appreciate that it is uncomfortable for us to have to ask guests to remove addtional cars from the site.
• During November, January & February we can be more flexible depending on other bookings
  
  Your Information
  We will keep your information on file (paper & electronic). In the future, you may receive periodic emails from Greta Hall detailing courses or accommodation offers.Privacy is important to us; therefore, we will never rent, sell or give you personal contact details to anyone.