We require a deposit of 20% of the full price to secure a booking. The remainder is payable eight weeks before the start of the holiday. If the holiday begins within eight weeks of the booking, the full amount is requested to secure the booking.
We request 50% for Christmas and New Year bookings
What your payment includes
Rental of your chosen property for the period from 4pm on your day of arrival to 10am on your day of departure.
All bed linen, towels, bath mats & tea-towels.
A welcome pack of tea, coffee, sugar, biscuits or cakes & milk, an initial basket of logs for open fire or wood-burning stove and a loo roll for each loo.
All utilities for the duration of your stay.
Parking for the following cars:
Old Wash House = 1
Coleridge Wing = 2
Coach House = 3.
Bath cot, highchair, bath etc if requested
Dog gates & bowels if requested
We request the following Housekeeping/Damage Deposits at the start of your holiday in cash or cheque:
Coach House - £300
Coleridge Wing - £200 (£300 if additional rooms are rented)
The Barn Cottage - £100
Old Wash House - £100
Cancellations / Refunds
Please note that all deposits are non-refundable.
If you need to cancel your holiday with us after paying your balance, we will do our best to re-let. If successful, we will refund you the balance (only) minus a £25 charge for the administration involved. If we are unable to re-let the house, we regret that we will not be able to refund any of the balance.
The letting period is from 4pm on the day of arrival to 10am on the day of departure. This allows us to changeover between guests and carry out any repairs required
Total guests must not exceed the number of adults/children stated on your invoice . We may allow more infants by prior arrangement. We reserve the right to ask a party to leave if occupancy is exceeded.
All these items are lent on the understanding that you leave them in a very clean condition – if this is not the case we will retain a fee for the extra cleaning.
What we expect from you
We ask you to leave the house as clean and tidy as you found it and to inform us of any damage or breakages. We reserve the right to use an appropriate amount from your damages deposit to cover any repairs or difficult cleaning required after your stay.
If you prefer, we can organise a cleaner if you would prefer to leave your cleaning to someone else. The charges are:
The Coach House - £50
The Coleridge Wing - £40 (+£10 if you have hired additional rooms)
The Old Wash House - £20
The Barn Cottage - £30
All wings of Greta Hall are non-smoking, in addition we request that you don’t smoke in the grounds. If you smoke inside we reserve the rights to terminate the holiday without refund and/or deduct an amount to cover extra cleaning costs and/or compensation for the next guests from your damages deposit.
Pets are only allowed in the gated section of the property. If you introduce animals into the rest of the house we reserve the rights to terminate the holiday without refund and/or deduct an amount to cover extra cleaning costs and/or compensation for the next guests from your damages deposit.
Please supervise children when they are in the garden and use the play equipment as we suggest.
Most importantly...we ask that you remember to pack yourself some nice weather!
What you can expect from us
We will provide you with a lovely, clean and comfortable holiday house with all the facilities described on our website. We do rely on you to let us know straight away if anything is not as expected, we will do our utmost to rectify any problems as soon as is humanly possible.
We live on site so are around most of the time to give advice, lend maps, fix things and suggest tea-rooms.
Use of this website
The content, design, style and photos on this website are the possession of Jeronime Palmer and Scott Ligertwood. They cannot be used, except with the express written permission of Jeronime Palmer and Scott Ligertwood.
All the information on the website is accurate to the best of our knowledge at the time of publication.